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There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

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The New Fox EP5 Battery

Feb 23, 2024 | Product


The New Fox EP5 Battery: Premium, without the price.

Fox ESS, the solar storage specialists, have just released details of a market-leading battery at an unbeatable price point and Segen will be stocking it!

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Available to purchase separately or on the Segen Portal as part of our great value packages, this new battery enters the market at a very competitive price and is set to be the market leader for cost-effective installations.

The affordable price point doesn’t reflect in the features as the EP5 is supported with free access to monitoring for the life of the battery, an industry standard warranty, additional batteries can be installed in parallel allowing for a maximum storage capacity of 20.8kWh, and there’s a UK tech support team on hand.

Key Selling Points (USPs)

  • 5-Year warranty
  • Remote diagnostics
  • Scalable to 20.8 kWh
  • 90% Depth of DischargeUK Technical support team
  • Compact & easy installation
  • IP65 – can be installed outside
  • High voltage and high efficiency
  • Wall mounted – comes with a bracket
  • Compatible with the entire Fox ESS range
  • Connected to the internet as standard – no subscription fee
  • Can be paralleled up to 4 with Fox inverters and 8 with the H3 Pro range

The Round Up
The EP5 battery is an economical choice for home-owners and well suited to a broad range of storage applications. It’s a high-performance, scalable battery that gives the impression of a premium install, and with all the features you’d expect, but without the high price.

The first drop for the Fox EP5 battery is due late March. As a Segen customer, you can start quoting the EP5 now and secure your stock today.

To Sign up for the Segen Portal and secure your Fox EP5 stock, Click here→

Fox ESS EP5 Battery - Installation Guide.

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