Skip to Main Content

Contact

FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Useful links

New SolarEdge Pricing

Nov 8, 2024 | Business, Product


Great news for SolarEdge fans as there's been a significant reduction in pricing across the whole inverter and battery range. Due to the competitive nature of the solar PV industry and the presence of low-cost options, SolarEdge has opted not to tread the cheapest path but remains true to offering its best and safest tech but with new great prices...

Share by

Great news for SolarEdge fans as there’s been a significant reduction in pricing across the whole inverter and battery range.

Due to the competitive nature of the solar PV industry and the presence of low-cost options, SolarEdge has opted not to tread the cheapest path but offers its best and safest tech but with new great prices.

20% System Price Reduction!
The new SolarEdge price structure begins now. Check out the fresh pricing on the Segen customer portal (contact us to open an account) and you’ll see some significant reductions. There’s up to a 20% system price reduction to help you compete in a tough and price-led market.

The Question is, How?
Due to moving production to the United States and benefitting from the Inflation Reduction Act (IRA) there has been a reduction in manufacturing costs. SolarEdge has passed this on directly to its customers – even extended to Europe!

We know this news will be very welcome to solar professionals and system owners who can benefit from high-end technology at affordable prices.

The SolarEdge Advantages

With this new pricing, system owners can continue to rely on the unparalleled benefits that have made SolarEdge a global leader in smart energy solutions such as:

  • Optimised Energy Production: Maximise the amount of energy each solar module produces. Mitigate all types of module mismatch-loss, from manufacturing tolerance to partial shading and aging.
  • Enhanced Safety Features: SafeDC™ technology is designed to automatically reduces DC voltage during maintenance or emergencies. This ensures safety for both homeowners and installers.
  • Real-Time Monitoring: The system offers comprehensive, real-time insights into each panel’s performance which enables swift issue resolution and optimised performance.
  • Compatibility and Flexibility: SolarEdge systems are forward looking and designed to seamlessly integrate with smart home solutions.
  • Setting the Standard for Solar Cybersecurity: SolarEdge protects PV systems and critical infrastructure with advanced cybersecurity measures, protecting system integrity.

Head to the Segen portal to view new pricing, quote your next job, and find out everything about SolarEdge products today!

Related news...