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FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.  

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

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Segen Holiday Opening Times

Dec 5, 2025 | Business


The year-end rush is officially here...

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Your Holiday Operating and Delivery Schedule!

The year-end rush is officially here!

We know you’re busy wrapping up installations and planning stock for the New Year. To make sure you don’t miss any critical project deadlines, here’s a friendly guide to Segen’s last delivery dates and our holiday closure times.

Please take a moment to check these dates and get those final orders in early!

Last Call: Critical Regional Cut-Off Dates

To ensure you get your goods before Christmas, pay close attention to the Last Collection Day for your specific region. We can’t stress enough: please place your orders well ahead of these dates!

→ Last Outbound Picking Day: Tuesday 23rd December
→ Last Regular Delivery Day: Your last chance for most next-day deliveries is Tuesday, 23rd December.
→ Christmas Eve (24th December): Our team will be running with reduced staff. Local deliveries may be possible in Zones 1 & 2 only, and strictly by prior arrangement. Our warehouse inbound is available until 11:00 AM.

When We’re Closed: Christmas & New Year
Our team will be taking a well-deserved break! Please note the following days when our office and warehouse will be closed:

Back to Business in 2026
We’ll be back fully charged and ready to support your solar projects in the New Year!

  • Friday 2nd January: Regular collection service resumes.
  • Monday 5th January: Full operations resume! This is our first customer delivery day, and when all regular services are back to normal.

Don’t wait until the last minute! Place your final orders for 2025 now to secure a spot in our holiday delivery schedule.

Wishing you all a very Merry Christmas and a successful, sunny start to 2026!