FAQs

There’s live pricing 24/7 on the Segen customer portal. On every product page you’ll see the current availability, the stock location, and future availability so you can order your solar PV, storage, or heating system and receive delivery the next working day. Clever forecasting, over 20 years of experience in renewable energy has given our team the ability to ensure we have all the stock you need, when you want it, so you can complete your projects on time.

Yes, you can find everything online 24/7 – there’s a wealth of information on the Segen customer portal from brochures, datasheets, product specifications, installation manuals, warranty documents, guides, design tools and configurators. Live stock levels, quotes and account information, invoices and design tools, the portal has it all!

Also, Segen customers are assigned dedicated team members to assist with everything they need. There’s a Sales Manager who has a huge amount of product and industry knowledge, and the Order Processor who handles the logistics of the deliveries and makes sure they go smoothly. There’s a Technical Support Engineer on hand to help with any before, during, and post installation enquiries, and for any finance enquiries there’s an expert on hand to keep accounts on track.

There are warranties available on all Segen products, and you can find out more and download warranty documents on the customer portal product pages.

Often free extended warranties are available if products are registered online with manufacturers but also, extended warranties are available to purchase from Segen or the manufacturer directly, offering peace of mind to installer and system owner.

There are always great package deals available from Segen with discounts on inverters, batteries and accessories. There’s a Clearance section where you can find end-of-line bargains and you’ll find special offers from our top manufacturers on this page.

Also, there’s a 30-day price lock on quotes and an Early Shipping Discount as a reward for having shipments confirmed in advance.

Yes, you can collect orders from our warehouse in Medway, Kent in the southeast of England. Whatever size it might be from a set of stickers to a container of modules.

Find out more about the collection process here https://portal.segen.co.uk/reseller/docs/Customer_Collections_PDF.pdf

Yes, we provide highly competitive interest rates with flexible terms by working with leading banks in the industry. Let us do the work to help you. You can apply to become an IAR, Introducer Appointed Representative and start offering finance to your commercial clients.

The Next Million Powerwall Rebate

Dec 5, 2025 | Product

Receive up to £750 back...

Share by

The Next Million Powerwall Rebate for End-users

Tesla launches a brand new campaign to support Certified Installers with a powerful end-user rebate.

Tesla has surpassed 1,000,000 Powerwall installations worldwide and is celebrating with a strong, limited-time end-customer rebate to help you accelerate sales and drive multi-unit installs.

Rebate Summary

£375 per Powerwall 3 or Powerwall 3 Expansion
Up to £750 per address
Reward type: Virtual Prepaid Visa Rewards® Gift Card
Eligible products: Powerwall 3 and Powerwall 3 Expansion

This programme is designed to boost customer engagement, reduce price friction, and increase multi-battery attachment rates.

Programme Timeline
Homeowner Rebate Registration Window:
1 December 2025 – 31 March 2026

Installation & Final Rebate Submission Window:
1 December 2025 – 31 May 2026

→ Read how it works & view Tesla marketing resources
→ Apply to become a Powerwall Certified Installer
→ View all Tesla products

Tagged: Product

Previous Next

Contact

FAQs

Are your products available in stock?

Do you offer 24/7 support?

What warranties are included?

Are there any current offers?

Can I collect from your warehouse?

Do you offer finance?

Useful links

Academy

News

Events

Offers

About Us

Contact

Finance

The Next Million Powerwall Rebate

Share by

The Next Million Powerwall Rebate for End-users

Tesla launches a brand new campaign to support Certified Installers with a powerful end-user rebate.

Related news...

Segen Holiday Opening Times

Buy-to-order service

GivEnergy All-In-One 2

Power Up The Holidays!

UK Solar Hits 20GW

Anker SOLIX EV Charger Deal

What Makes a Good C&I Module?

Powerwall 3 Start-Up Program

Free Palletised Collections Now Available Nationwide